Our Story

What started as a small pop-up, blossomed into a store front in the heart of Columbus making the BEST and FRESHEST cookies in the City!

FRESH thicc OOEY-GOOEY monster COOKIES

80+Flavors on Rotation

What We Do

(we bake cookies - big fresh ones!)

We hand make our dough each week, then bake to perfection these big beautiful cookies!  There’s a slight crunch on the outside when you first bite in…but then you get to the middle and it’s a whole new world of ooey-gooey goodness!  It’s everything you love about cookies, they are baked right in front of you and served truly fresh right out of the oven, the way it’s supposed to be!

30+Dedicated
Employees

Who We Are

(we're a small team - with big cookie dreams)

We’re a small but growing team of 30+ people from all walks of life but we share one goal: to make the BEST and FRESHEST cookies in the city!  We strive to make only the best and will never cut corners when it comes to quality!  We will always go out of our way to create connections with our customers and fans, we will never ever stop listening to you and we will always find new ways to make you happy!  Lastly and certainly not least, we treat everyone with respect, we are all equally important here, from our dough makers, to our drivers, to our customers…we can only do this together and we love it that way!

300k+Cookies
Eaten

How We Got Here

(because our customers love us)

We started very small, one guy behind a 6-foot fold up table at a local market in December, 2019.  Things started off great, what was first an idea quickly became a local phenomenon!  However, life threw us all a curveball with the covid-19 pandemic, and after just 6 pop-ups we were forced to change to a delivery only model.  The beginning of the delivery only era was one of true grit and grind.  There were 4 of us at the time working our tails off out of a shared industrial kitchen space, mapping routes by hand, taking orders by DM on instagram, we were doing everything we could to get cookies to the people…then delivery took off!  Within a few months of delivery only we decided it was time to take the next step, we wanted a new space to call home.  So we turned to you, our loving community for help, and boy did you answer the call!  Our crowdfunding campaign hit it’s goal in just 30 hours!!  This was such a special moment, a special thanks to those who took part in that campaign, you will always have a special place in our hearts.  Fast forward to June, 2021 and we finally opened our doors at our first storefront – where we go from here only time will tell, but we have big dreams and big plans, we can’t wait to find out!

Our Philosophy

Our philosophy is simple: we will never sacrifice on quality, we will always create lasting connections with our customers, and we will only treat people fairly and with respect.

Frequently Asked Questions

How can I join your Roaring Rewards program?

Simple, go to this link here!

 

lioncubscookies.com/loyalty-program-signup/

 

You’ll get 50 FREE points (1 FREE cookie) just for signing up with this link!

 

If you’d like to join our text message rewards only, simply text JOIN to 855-873-9552!

How does your 2-hour rule work?

We are EXTREMELY dedicated to Truly Fresh Cookies!  Our belief is that cookies are best served right out of the oven, and that is why we have the 2-hour rule!

 

We do not sell cookies that have been ready for more than 2 hours!  So, once a cookie has come out of the oven and has cooled down just enough to serve, the clock starts ticking!

 

If a cookie is out longer than two hours, we will no longer sell it.  This doesn’t happen too often though as we are good at controlling when to bake more/less based on demand!

 

It doesn’t stop there though, if we do have ‘timed out’ cookies, we do our best to spread some love with those cookies as they are still very delicious!

 

Most notably, we work with a variety of charities, organizations, food banks, etc. and will donate many of those cookies to them.  We will also pass these cookies out to other businesses in the area, or simply give them to our employees to take to enjoy with friends/family!

 

*Due to chilling times and increased preservation of freshness from cold temperatures, we have a different freshness rule for our chilled cookies that still guarantees you receive a Truly Fresh Cookie. We don’t chill cookies too often, but when we do, there’s a reason…and that’s because some cookies are just amazing chilled!

Do you deliver?

We do not currently offer delivery although we hope to resume our delivery service at some point in the near future!

How does your monthly menu work?

Our menu rotates each month!  First, each month’s lineup starts the first Tuesday of the month, and is announced the Monday prior at 6p ET!

 

As far as what cookies we have, we always carry our MAINSTAYS: Chocolate Chip and Puppy Chow!

 

Next up, the STAPLES: a variation of cookies ‘n cream, some type of iced sugar cookie, and one chocolate based flavor!

 

Last but not least, for all you adventure seekers out there, we have our TWO monthly ROTATORS which tend to be seasonally focused!

Do you cater?

We do offer catering!

 

We offer both King Size and Cub Size cookies (24 cookie minimum) for catering!  The minis are great for large gatherings!

 

Minimum 6-hour advance notice required, however, the further in advance you order the better so you can lock in that order spot! You can place a catering order through our website up to 28 days in advance! 

 

Cub Size cookies (babies) are half the size of our King Size  cookies and are available in the following flavors: Chocolate Chip, Cookies n Cream, Chocolate Peanut Butter, Funfetti, Iced Sugar (monthly flavor) and Puppy Chow (contains peanut butter).

 

Regular cookies (biggies) are available in Chocolate Chip and Cookies n’ Cream. Additional flavors, including our current monthly lineup, are available for king size cookies only, and are subject to change.   

 

Delivery currently unavailable for catering but this may change soon.

 

We recommend cookies be picked up the same day they are eaten.  If they are for another day, we recommend watching the how to store/reheat cookies video in the FAQ section of our website for best practices 

Maximum Catering Order Size?

Catering orders can be placed directly through the website up to 192 king size cookies or 286 cub size cookies. For orders larger than this, please email hello@lioncubscookies.com!

Can I order for pickup or by telephone?

We don’t take orders by phone but you can place pickup orders through our website by clicking the ‘Order Now’ button and selecting pickup!

 

This will allow you to skip the line when coming into the shop!

Do you make gluten-free and/or vegan cookies?

At this time we do not offer any gluten-free or vegan options but is something we may consider in the future, never say never!

How do I become a taste tester for Lion Cub's?

Taste tester?!  That’s right!  

 

All you have to do is join our Roaring Rewards Program and follow us on Instagram or Facebook @LionCubsCookies. Be on the look out for texts, posts and stories where we ask if you wanna come in for some free cookies to try out!  

 

The reason we do this you ask?  We believe firmly it’s about you, we only want to give you a nice, fresh cookie you won’t forget.  So, this is our way of having you tell us what you like.

How do you handle known allergens (peanuts and tree nuts)?

Anytime there is a cookie with any type of nut in it, it is either indicated in the cookies name, or it is mentioned below the cookie in the description (for both online and in-store orders).

 

In addition, we take several precautions to not cross contaminate while in the kitchen.  Specifically, we thoroughly wash and sanitize cookie dough making equipment before and after all allergen laden batches.  Also, when boxing cookies we have separate spatulas used for cookies with nuts in them.

 

At this time however, we will only put nut-laden cookies in different packaging than our other cookies if specifically asked to do so.

 

That said, we do process our nut-free cookie dough on equipment that also processes nuts, so, we advise extreme caution if there is any concern of an allergic reaction.  That is to say, we recommend anyone who may have an allergic reaction to our cookies due to the above stated fact to not eat the cookies.  We take your safety very seriously, safety and caution is always the best practice!

 

If you have questions, concerns, or want to know more about this or any other allergy, please email us at hello@lioncubscookies.com!

What's the best way to store and reheat cookies?

Check out our fun, animated video below!

 

Do online pick up orders and catering orders earn Roaring Rewards points?

Yes! Simply enter in the email and phone number associated with your Roaring Rewards account on the checkout screen and your points will be automatically added to your account!

Why can't I redeem points online?

If the option to redeem loyalty points is not appearing on the checkout screen, verify the email address and phone number are correct. Additionally, if there are cookies and a gift card in the cart, each will need to be placed in separate transactions in order to redeem points.

Gift card purchases do not earn points. Points are earned when gift cards are used to purchase cookies.

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