Pickup
Pick up at either shop, Grandview or Worthington, any time we’re open. Just choose your shop and a pickup time when you order.
Local delivery
We deliver from both of our shops to the area around each one (roughly 5 miles). Checkout will tell you if your address is in range. Most deliveries are made by our delivery partner, and some, mostly catering, are made by our own team.
Shipping
We ship cookies anywhere in the lower 48 on Mondays, Tuesdays and Wednesdays. Every box goes UPS 2nd Day Air. You pick your ship date when you order.
If your order doesn’t arrive
Once your order leaves our shop with a driver or with UPS, getting it to your door is out of our direct control. If tracking shows your order as delivered but you don’t have it, email us at hello@lioncubscookies.com. For local delivery, please reach out within 1 hour of it showing delivered. For shipped boxes, please reach out within 48 hours. We’ll decide case by case whether to send a replacement, and a replacement may include an extra fee. We can replace an order only once.
Refunds
For order mistakes, cancellations and refunds, see our Refund Policy.
