Fulfillment policy

Once your order is packed and given to the delivery courier (DoorDash or similar) the ultimate delivery of that package is expected but out of our direct control. If your order shows fulfilled in our system and shows delivered via the courier’s tracking system but you do not have your product for any reason, we reserve the right at our sole discretion to determine if to re-fulfill your order. Our team may require additional fees in order to re-fulfill. In addition, approved re-fulfillments may not happen more than once per order. Lastly, all re-fulfillment requests must be made within 1 hour of your order showing delivered in our system. After that time we are unable to re-fulfill under any circumstances. Please reach out to hello@lioncubscookies.com if you need assistance with an order that has not arrived to you.