To provide the best customer satisfaction, we provide the following solutions. Feel free to contact us if you have any questions regarding the Refund Policy by emailing us at hello@lioncubscookies.com. Preparation of your order can begin immediately after your order has been confirmed. We cannot accept cancellations once your order has been prepared by the restaurant.
FOOD ORDER ERRORS
If you receive food that is different from your receipt, we sincerely apologize. Please email us at hello@lioncubscookies.com as soon as you notice that there was an error in your order. Please include photos and order details.
For credit card payments, you will be refunded the sales price amount associated with the error and recharged for the new items price if applicable.
FOOD DISSATISFACTION
Please email us immediately if you receive unsatisfactory food caused by a dislike or objects in the food. We will need the food returned in the original container(s) so we may investigate and deal with the issue. If we can, we will prepare you a new food order. If you do not wish to receive a new order, we may refund the amount to a credit card or we will refund you with a store credit only after we receive the food in the original container(s) and have confirmed the error to the discretion of the manager on duty.
CANCEL ORDER
Sorry, we cannot cancel, refund or give store credit if you change your mind or mistakenly order an item after the order is prepared. We cannot provide any refund or store credit for non-food items or beverages.
Order Cancelled Delivery Drivers/Partners
It’s possible our delivery drivers/partners might cancel the delivery if they’re unable to find or reach you. When they arrive at your delivery address, they’re prompted to contact you so it’s a good idea to keep your phone nearby when you’re expecting the food to arrive. If a delivery driver/partner made a reasonable effort to contact you after arriving at your requested location, you may not be eligible for a refund.
COMPLIMENTARY FOOD
Sorry, we cannot provide a refund or cash value on any complimentary food.
As a private business, it is the right of the restaurant to deny or refuse service to any customer for any reason. If a customer abuses any of the Return & Refund Policy we, unfortunately, will not be able to conduct future business with the customer so that we may continue to provide excellent and quality food and service for you and our other wonderful and frequent patrons.
Please note: we strive to prepare and package our items to preserve the high quality of the food. Keep in mind the temperature, taste, and consistency of some items may vary slightly after being packaged.
